Our Debacle with T-Mobile

We’ve been considering possibly switching cell phone carriers for awhile now. Aside from the fact that it’s $200/line to do so really has me rethinking this plan, so for now it’s just on hold. If it stays on hold for one more year then the contract will be up, problem solved.

I’m bringing this up because today I decided to contact via live chat one of the T-Mobile agents, and explain to them that my wife’s phone is terrible. Physically & signal-ly. It always tends to randomly restart, or freeze right in the middle of … doing nothing.

As for reception, that’s a joke. She might as well go with Cricket or some other pre-paid service non-contractual service. I haven’t been able to call her at work, ever. Sometimes even on her drive home, or if I am 5 feet away.

I attempted to explain to the chat agent that although a contract was signed is it right for me to pay a monthly fee for something I was promised, and [still] not receiving? And then to exit the said service that I’d have to pay even more? Are they taking notes from the IRS?

She told me that it isn’t unheard of that when these situations arise they may waive the cancellation fee. Honestly, it’s not really about the fee. I just want to be able to call my wife when I need to most, surely they can understand that.

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